Search buyer and vendor help without scrolling through a giant manual. Event pages show the exact payment, collection and sale terms for that auction, especially where a vendor provides their own information.
Buyers
Create a buyer account
Register before bidding so invoices, watched lots and orders are linked to your account.
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Open Buyer Account from the site header.
Create an account or sign in before placing bids.
Keep your billing email current because invoices and payment reminders are sent there.
Bid registration is free unless an event page states otherwise.
Buyers
How to bid
Each auction lot has its own bidding controls, opening price and scheduled close time.
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Read the lot description, photos, condition notes and event information before bidding.
Place your bid from the product page while signed in.
Lots close in a timed sequence. Late bidding may extend a lot if the auction plugin applies bid extensions.
Winning bidders receive an order/invoice after the auction closes.
Buyers
Payment and Buyer Premium
ClearCycle uses a fixed 20% Buyer Premium on auction events unless an event states otherwise.
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Check the event Payment Methods button before bidding.
ClearCycle-owned events show ClearCycle payment instructions.
Vendor events may show vendor-provided payment instructions for the hammer price and ClearCycle charges separately where applicable.
Invoices and reminders are managed through your buyer account and email.
Buyers
Collection and delivery
Collection, release and delivery arrangements belong to the event and may differ between ClearCycle and vendor auctions.
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Open the Collection & Delivery button at the top of the auction event.
Do not travel until payment is confirmed and release/collection instructions have been provided.
Some lots may be collection only, palletised, delivered by arrangement, or located with a vendor.
Bring order details and ID if requested by the event owner.
Vendors
Create a vendor account
Vendors register for free, accept the vendor agreement and wait for ClearCycle approval.
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Open Vendor Approval or Vendor Area.
Create a vendor account with contact and company details.
Accept the current ClearCycle Vendor Agreement.
ClearCycle reviews the account before lot submission is enabled.
Vendors
Your weekly vendor event
Approved vendors receive a weekly auction event assigned to their vendor account.
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Your preferred close day is stored on your vendor profile.
Submitted lots are assigned to your own vendor event unless ClearCycle changes the schedule.
By default, submitted lots go for ClearCycle review before publishing.
Auto-publish can be enabled by ClearCycle for trusted vendors later.
Vendors
Submit lots one by one
Use the Vendor Area form for individual lots with images, prices, condition and notes.
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Add a clear title, description, condition, SKU/reference, brand and opening price.
Upload the main image and include faults, missing parts or collection limits in the description.
ClearCycle reviews, edits, schedules or rejects lots before publication unless auto-publish is enabled.
You can view submitted lot status from the Vendor Area.
Vendors
Bulk upload lots by CSV
The Vendor Area includes a CSV template for faster lot creation.
Upload the CSV and review any skipped rows reported by the system.
Bulk-uploaded lots still follow ClearCycle review rules unless auto-publish is enabled.
Vendors
Vendor payout and event information
Vendors provide payout preferences for ClearCycle plus item location, collection/delivery and sale notes. ClearCycle controls buyer payment methods and invoicing.
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Save payout preferences in the Vendor Area so ClearCycle knows how to pay vendor proceeds.
Use collection and delivery notes to explain where goods are held, available times and loading requirements.
ClearCycle may use or override vendor collection and sale notes for a particular event where needed.
Do not provide buyer payment methods. Buyer payment and invoicing are set by ClearCycle.
Rules & event terms
ClearCycle rules vs vendor event details
ClearCycle provides platform rules and buyer payment methods. Vendor events may have their own collection, delivery and sale handling notes.
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ClearCycle controls platform registration, buyer accounts, bidding access, Buyer Premium and site operation.
Each auction event displays payment, collection/delivery and terms information before bidding.
Vendor-provided collection and sale information may be shown as event-specific buyer information.
If event information conflicts with a lot description, ask before bidding.
Rules & event terms
Post-Sale and unpaid orders
After an event ends, unpaid lots move through the Post-Sale workflow.
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Buyers are expected to pay promptly within the event payment window.
ClearCycle may send payment reminders after auction win/order creation, 24 hours and 48 hours.
Administrators review overdue unpaid lots and may cancel unpaid sales.
Cancelled unpaid vendor lots can enter relotting review rather than automatically going back live.
Rules & event terms
Vendor reporting and settlements
Vendors can see post-sale status and settlement reports by event.
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Vendor reports show paid, awaiting payment, cancelled and settlement status.
Reports can be downloaded for local records.
Vendor settlement is handled after buyer payment and event review.
Buyer Premium and ClearCycle fees are retained by ClearCycle according to the commercial terms.
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