๐ฑ ๐๐ผ๐ฝ ๐๐ถ๐ฝ๐ ๐ณ๐ผ๐ฟ ๐๐ต๐ฟ๐ถ๐ป๐ธ๐ถ๐ป๐ด ๐ฟ๐ฒ๐๐๐ฟ๐ป๐ ๐๐ผ
๐ญ. ๐๐ผ๐น๐น๐ผ๐ ๐๐ต๐ฒ ๐ฑ๐ฎ๐๐ฎ ๐จ๐ฝ๐ป
Look at what you are getting back and why customers are returning them.
You could find you have a problem sku set or an image does not accurately depict an item.
2. ๐ฅ๐ฒ๐๐ถ๐ฒ๐ ๐๐ผ๐๐ฟ ๐ฐ๐ฎ๐ฟ๐ฟ๐ถ๐ฒ๐ฟ๐ ๐
Are you using the right carriers? ย Many fragile items are less likely to be damaged if handled less, should you have a second carrier for these goods.
๐ฏ. ๐ช๐ถ๐น๐น ๐ถ๐ ๐ณ๐ถ๐?! ๐๏ธ
Many larger items may be the right size for the intended location but stress to customers before buying or before dispatch to check that the internal route will accommodate that size of product.
๐ฐ. ๐๐ผ๐ผ๐ฟ๐๐๐ฒ๐ฝ ๐ฑ๐ถ๐๐ฐ๐ผ๐๐ป๐ ๐ช
If there is a small issue, can you offer a discount for the consumer to keep the item? You'll be amazed how often they say yes!
๐ฑ. ๐ฅ๐ฒ๐๐ถ๐ฒ๐ ๐๐ต๐ฒ ๐ฝ๐ฎ๐ฐ๐ธ๐ฎ๐ด๐ถ๐ป๐ด ๐๏ธ
All too often goods are dispatched with the assumption the packaging is fit for purpose.ย
Review it with your carriers as they can give good feedback and brief their teams as how best to handle your goods.